Privacy Policy for KarmaPooja

Effective Date: September 28, 2023

KarmaPooja (App, we, our, or us) is operated by GODZEX SERVICES PRIVATE LIMITED, located at
RD.NO.-2 KANKARBAGH,-20, KARBIGAHIYA PATNA,
Chitragupta Nagar, Sampatchak, Patna – 800020, Bihar, India.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the KarmaPooja mobile application and related services. By using the App, you agree to the practices described in this policy.

1. Information We Collect

a. Personal Information

• Name, date of birth, gender, and contact details
• Email address and phone number
• Birth details required for astrology services such as date, time, and place of birth
• Payment and transaction details processed via secure third party payment gateways

b. Non Personal Information

• Device information, IP address, operating system, and app usage data
• Log files, crash reports, and analytics data
• Cookies or similar tracking technologies if applicable

c. User Content

• Messages, chat history, or consultation details shared with astrologers
• Feedback, reviews, or support queries

2. How We Use Your Information

• Provide astrology consultations and related services
• Create and manage user accounts
• Process payments and transactions
• Improve app functionality, security, and user experience
• Send service updates, notifications, or promotional messages
• Respond to customer support requests
• Comply with legal obligations

3. Sharing of Information

We do not sell your personal information. We may share data only in the following cases

• With astrologers or consultants to deliver requested services
• With trusted third party service providers such as payment gateways, analytics, hosting, and customer support
• For legal compliance, fraud prevention, or protection of rights
• During business transfers such as merger, acquisition, or asset sale

All third parties are required to maintain confidentiality and data security.

4. Data Security

We implement reasonable technical and organizational security measures to protect your personal data from unauthorized access, misuse, or disclosure. However, no internet transmission or electronic storage method is completely secure.

5. Data Retention

We retain your information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account and personal data by contacting us.

6. Children Privacy

KarmaPooja is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If such data is discovered, it will be deleted promptly.

7. Your Rights

• Access or correct your personal data
• Request deletion of your data
• Withdraw consent for marketing communications
• Request data portability

To exercise these rights, contact us using the details below.

8. Third Party Links and Services

The App may contain links to third party websites or services. We are not responsible for their privacy practices. Please review their policies separately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted within the App with a revised Effective Date. Continued use of the App after changes indicates acceptance.